At Raw Gold Exchange Uganda Limited (RAUE), your privacy and data security are of utmost importance. This Privacy Policy explains how we collect, use, store, and protect personal information from clients, visitors, and investors who interact with our website, online platform, or offices.
By using RAUE services, you agree to the terms outlined in this policy.
Information We Collect
We collect information to provide secure and efficient gold trading services. Types of information include:
- Personal Information:
- Name, email address, phone number, and mailing address.
- Account information for clients registering on our platform.
- Financial Information:
- Payment details, bank information, and transaction history.
- Information required to process gold purchases and investment plans.
- Website Usage Data:
- IP address, device information, browser type, and pages visited.
- Cookies and analytics data to improve website functionality.
- Communications:
- Emails, messages, or support queries sent to RAUE.
How We Use Your Information
RAUE uses collected information to:
- Process gold purchases, sales, and investments.
- Provide secure delivery and storage services.
- Improve website functionality and client experience.
- Send updates, newsletters, and promotional offers (with consent).
- Respond to inquiries, requests, or support issues.
- Comply with legal and regulatory requirements in Uganda, the USA, and internationally.
All personal and financial information is used solely for authorized purposes related to RAUE services.
How We Protect Your Data
RAUE implements industry-standard security measures to ensure your data is protected:
- Encryption: All online transactions and sensitive information are encrypted.
- Secure Storage: Client information is stored in secure servers with restricted access.
- Access Controls: Only authorized personnel can access personal and financial data.
- Regular Audits: Security protocols are routinely tested and updated.
Data Sharing and Disclosure
RAUE does not sell, trade, or rent personal information to third parties. Data may be shared only in the following cases:
- Service Providers: Third-party vendors assisting with payments, delivery, or analytics.
- Legal Compliance: When required by law, regulation, or legal proceedings.
- Business Transactions: In the event of mergers, acquisitions, or restructuring.
All third parties are required to protect client data and use it solely for authorized purposes.
Cookies and Tracking
RAUE uses cookies and analytics tools to:
- Enhance website performance and functionality.
- Monitor usage patterns to improve content and services.
- Provide a personalized experience for registered clients.
You can manage cookie preferences through your browser settings.
Your Rights and Choices
As a client or visitor, you have the right to:
- Access your personal data stored with RAUE.
- Request corrections or updates to your information.
- Request deletion of personal data where applicable.
- Opt-out of marketing communications.
To exercise these rights, contact privacy@rawgoldexchange.com.
Children’s Privacy
RAUE services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
Changes to Our Privacy Policy
RAUE may update this Privacy Policy periodically to reflect legal requirements, technological changes, or service updates.
- Updated policies will be posted on this page with the revision date.
- Continued use of RAUE services constitutes acceptance of any changes.
Last Updated: February 18, 2026
Contact Us Regarding Privacy
For any questions or concerns about your personal data, please contact:
RAUE Privacy Officer
Email: privacy@rawgoldexchange.com
Phone: +256 394 909 957 (Uganda) | +44 7375 758215 (UK)
We are committed to protecting your privacy and ensuring a secure gold investment experience.